*Lifeline Group Ltd is committed to protecting your privacy in accordance with the Data Protection Act 2018 and the UK GDPR (and any other applicable legislation).
The information we collect
The personal information that we may collect about you broadly falls into the following categories:
Information that you provide voluntarily
Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to provide you with a quote, receive further marketing communications from us, and/or to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
Some of the personal information that you provide may include information classified by applicable data protection law as special category data, such as health-related information, which we need for the purposes of providing an accurate quote for you (or enabling third-party insurance providers to provide an accurate quote for you). We have described in more detail below when, why and on what basis we will be collecting such special category data.
In order to provide you with an indicative quote, we will collect certain information via our websites this will include personal details such as your name, date of birth, contact numbers and email address. We will also be processing special category data in the form of health information such as your smoker status where you have explicitly consented to this. We will also collect details about the insurance policy you require a quote on. Your information will then be shared with our insurance partners so that they can provide you with an indicative quote. We will only share special category data with our insurance partners on the basis of your explicit consent.
Should you decide to proceed, we will collect further information from you, including detailed health and lifestyle information, to allow the insurance company of your choice to provide terms for a policy with them. We will ask for your explicit consent before processing such information.
If you are using our online quote service, we will share this information with all of our insurance partners so that they can provide you with guaranteed quotes before you select which policy you intend to purchase. We will seek your explicit consent during the application process before sharing any special category data with any insurance companies. Our insurance partners will use automated underwriting in order to provide you with a guaranteed quote based on the information you have provided.
Information that we collect automatically
When you visit our Website, we may collect certain information automatically from your device.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. city-level location), mobile phone network and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.
Use of 'Cookies'
We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked. Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors. Some of this information may be collected using cookies and similar tracking technology.
You can disable and delete cookies by changing the appropriate setting within your browser's 'Help', 'Tools' or 'Settings' menu. Please note that by disabling cookies you may not benefit from some of the features of our site. You can find out more about deleting or controlling cookies by visiting aboutcookies.org.
Information that we obtain from third party sources
If you are unable to provide us with the information required to arrange a policy for you, from time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
The types of information we collect from third parties may include your contact details and information about your health and lifestyle. We use the information we receive from these third parties to provide you with a quote and to arrange a policy for you.
If you have requested a quote directly from Sunlife Limited, then they may provide Lifeline with your contact details so that Lifeline can provide a quote which appropriate to your needs and arrange a policy.
Processing your data, (how we use your data)
Lifeline Group Ltd will be handling the personal information you provide. This will include any sensitive personal data such as health information which you provide as part of the quotation and application process.
Lifeline Group Ltd may use personal information for the following purposes:
- Provide you with a quotation and apply for a policy;
- Provide you with administrative services in relation to your policy;
- For the prevention, detection and investigation of financial crime, including fraud;
- Statistical and analytical research; and
- Where necessary, to comply with legal and regulatory obligations
Lifeline may use third-parties to process your data, however, Lifeline will remain as the data controller for such processing.
When processing your data Lifeline do not undertake any automated decision-making. However, when we provide your data to our insurance partners, for the purposes of obtaining a quote or applying for a policy, they may undertake an automated underwriting process. Details of this automated process and your rights to challenge the outcome are provided in the insurers' privacy policies which can be found on their websites.
We rely on the following legal bases to use your personal data:
Contract: the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.
Consent: In some circumstances, we may be required to obtain your consent to provide you with direct marketing of our products and services. Where this requirement applies or where we have sought your consent, we will process your personal data with your consent (see your rights below for more information about how you may opt-out of marketing communications or withdraw your consent). We will also require your explicit consent as described in the information we collect
Where your data is held and how we keep it secure
Your personal data is held on secure servers operated by Lifeline Group Ltd and agencies contracted by us. We do not transfer your data outside the UK and we comply with the protection offered to you under the Data Protection Act 2018, UK General Data Protection Regulation 2018 and any other applicable legislation in the UK.
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information and help ensure the confidentiality, integrity and availability of data. All data is encrypted when in transit and stored in resilient and secure data centres that are certified to globally recognised security standards.
You have the right to ask Lifeline Group Ltd for a copy of the personal information we hold about you including call recordings.
If you would like to (a) access, correct, update or request deletion of your information; or (b) object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, please contact Lifeline Group Ltd using the contact details provided here and stating the nature of your request. Furthermore, if you believe the information we hold is incorrect please contact Lifeline Group Ltd detailing any inaccuracies in that information. We will rectify any inaccuracies immediately.
You also have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing e-mails we send
you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided here.
Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Retention of data
In order to meet the record-keeping requirements of our regulator, the Financial Conduct Authority ("FCA"), we will retain your records for a period of 6 years after the end of the policy or policies we have arranged for you. We view 'end of the policy' to be either of the following - the point at which the policy reaches the end of the term, the point at which a claim is made under the policy or the date the policy is cancelled.
If you provided us with your contact details via a website, but have decided not to proceed any further, then we may keep your details for up to 12 months before we delete them.
If we have obtained further details from you directly and you have received a quote from us, then we will store your data for a period of six years following the quotation.
If you have provided further details and applied for a policy through us, then we will keep your data for a period of six years after any of the following events:
- Your policy is cancelled;
- Your policy term expires; or
- A claim is made on your policy which results in the policy expiring
New products and services
From time to time we would like to contact you with details of similar protection products and services we provide, that we believe may be of interest to you. We will seek your consent to do so during our correspondence with you. Who we may share your information with
We may share your information with our third-party insurers and business partners:
- in order to obtain the quotes you have requested;
- to provide the insurers with the information they require in order to make a decision in regards to your insurance application;
- to arrange any insurance product on your behalf; and
- as otherwise required in order to fulfil our contract with you.
As set out in the information we collect, some of this information will be special category data.
- IT Service providers, including those who help operate our website, telephony, IT and back office systems;
- Legal advisers, accountants, auditors, financial institutions and professional service firms who act on our behalf;
We may share your data with any of the following insurance partners for the purpose of providing quotes and arranging an insurance policy:
- AEGON Scottish Equitable
- American International Group (AIG)
- Legal & General (L&G)
- Liverpool Victoria (LV=)
- Royal London
- Scottish Widows
- The Exeter
Your personal information may be used for the purpose of advertising services provided by advertising service provider's organisations such as Google, Facebook, Outbrain and Taboola. We may share data with them to carry out this activity. We carry out these activities to help us understand customer behaviour, advertise and improve our services for you now and in the future. We will not sell your data to third parties for them to market to you.
Your personal information may also be disclosed to any competent law enforcement body, regulatory, government agency, court or other third parties where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
We may also share your data with our agents and advisors and with any other corporate entity in our group, including entities that we may acquire or that may acquire us in the future, provided that we inform them that they must use your personal information only for the purposes disclosed in this Privacy Notice.
We may also share your information to any other person if you have consented to the disclosure.
Our newsletters will be used to keep you informed about our products and events. Our subscription lists will not be sold, rented or leased to any third-parties.
We use code within our newsletters to identify open rates and click-through rates. This enables us to identify which individuals have opened the message or clicked on links within it and better tailor any follow-up communications.
You can remove yourself from the subscription lists at any time by clicking on the unsubscribe link within the newsletter or by emailing email@example.com stating "consent withdrawn", please also confirm your postcode, name and DOB to allow us to identify you correctly.
You may download, print extracts and/or make copies of works on this site for your own personal and non-commercial use, providing you acknowledge Lifeline as the source of the information and include a link to our website.
Complaints and Contact
The data controller of your personal information is Lifeline Group Ltd which is registered with the Information Commissioners Office with registration number ZA342729.
Should you have any questions, concerns or complaints about the use of your personal information you can raise these by contacting our Data Protection Officer via email firstname.lastname@example.org with a broad outline of the nature of your question, concern or complaint.
Alternatively, you may put your complaint in writing to:
The Data Protection Officer
Lifeline Group Ltd
21 Fullers Road
Or by phone: 03334432744
You have the right to complain to the Information Commissioner's Office about our collection and use of your personal information. For more information, please contact the Information Commissioner's Office (www.ico.org.uk):
Information Commissioner's Office
Tel: 03031231113 (local rate) or 01625545745 if you prefer to use a national rate number.
Changes to this policy
Amending advertising preferences
If you are being shown adverts about Lifeline which are not distributed directly by us, for example, adverts from your mail provider or a marketing website, there are some steps you can take to manage what adverts you see.
Adverts appearing in your mail inbox
When using free mailing services, you will often be shown adverts because you have signed up to the mail provider's terms and conditions, which allow them to display these to you. These sometimes appear in your inbox and look like an email, however, these will usually have 'Ad' next to them.
Sometimes the adverts you are shown are personalized, meaning that the types of adverts shown to you are based on what is likely to be of interest to you. If you do not want to see particular adverts, then you will need to contact your mail provider directly to opt-out, amend your marketing preferences or switch off personalised adverts.